Sunday, September 30, 2012

Male Menopause...Yes, it Happens.

Until just recently, I thought that what I was experiencing was just something that women had to deal with., then I watched the Steve Harvey Show one morning and learned differently. Men do experience what we do...at least with menopause. Through the years society has viewed the word menopause as something that only happens to women. Fatigue, hot flashes, infertility, severe mood swings, all symptoms of female menopause have recently been reported to be symptoms of male menopause. Men have been experiencing these symptoms for years, but have been attributing them as signs of aging or have chosen to keep these symptoms silent. Recently, more men have been speaking out about these symptoms, therefore, researchers have been able to report in fact that there is a male menopause. The symptoms of menopause are psychological and physical therefore can be compared to the female mid-life syndrome menopause. 

So how does this happen? Well, the male testosterone, which is secreted primarily from the testicles and secondarily from the adrenal glands, is crucial in male development. It is also known that serum testosterone levels do decline with advancing age, beginning in the mid-forties. In addition, the size and weight of the testicles decrease with age. Seventy-year-old males may be expected to have approximately 50 percent of the testosterone concentrations found in men half their age. 

However, almost all older men still have serum testosterone levels that are in a range considered normal. Testosterone levels in men, who demonstrate varying levels of erectile ability, usually fall within the normal range, indicating that testosterone itself is usually not a cause of impotence. However, while low testosterone is generally not responsible for impotence, it may cause a loss of interest in sex. 


As a man enters middle age, he will experience many changes in his emotional health. A man may realize for the first time that many of his early aspirations, either personal or occupational, are not where he expected. In addition, he may feel like there is really nothing to look forward to in life. Many women state that they know their partner is going through a "change of life." However, the fact is that this is probably not a physiological change but rather a psychological one. 

Some men today believe they should be able to perform sexually like they did at a younger age. They expect that foreplay, erections, vaginal penetration, ejaculation, and orgasm will follow in an automatic sequence. Since most bodily functions, including sexual drive, vary from day to day, the chances of not living up to a predetermined standard are significant. In fact, there is a great tendency for men, especially those of middle age, to believe that they are sexual underachievers. Most men don't want to admit this, nonetheless, they should not wait to see a doctor, you see, just like women, this is a treatable thing and there is no need for them to suffer.

 As a couple, it is imperative that these men and their female partners realize that sexual performance will vary from time to time. They should understand that there are no set standards that must be met on every occasion. A sympathetic and considerate female partner is one of the most important factors in continuing potency in the male. Men and their partners should take heart in the knowledge that sex, like a fine wine, may improve with aging. 

 Men can feel symptoms - lethargy for one. What's most important is if you are having symptoms, if have fatigue, you don't feel like yourself, the most important thing is to get to the doctor because it may not be male menopause causing these symptoms.

Symptoms:

  • Fatigue
  • Depression
  • Decreased Libido
  • Anemia
  • Loss of Bone Density

    At what age do you need to be on the lookout if you are experiencing any or all of these things?

    Male menopause is different in that it starts earlier and goes over a long period of time. You can see changes beginning in your 40s and then go all the way through your 80s.


    How is it diagnosed?

    There's a blood test to test for testosterone levels. More importantly, get to the doctor and make sure nothing else is going on.

    Do you get a sense that more and more people are coming in with symptoms of male menopause? Is it something that's basically turned a new leaf here medically - is it more prevalent than ten years ago?

    I would say people are more interested in it, they're looking at possible symptoms. And there are treatments as well: We can give testosterone, usually in injections or a gel or patch form. But it's not for everyone because there are risks.

  •  So how do guys handle this? Coming to terms with mortality is not just his or her issue; it is a couple's concern. There is a heightened awareness that the clock is ticking. Moreover, the biggest midlife health problems for men include impotence, depression, and muscle loss. These concerns inevitably have an impact on women, as well as men. Do these symptoms exist because of male menopause or does the idea of a midlife crisis encourage men to get busy and have one, before the window of opportunity closes? The midlife years often involve the onset of illness such as diabetes, heart disease, colon, and prostate cancer. 

    On the contrary to how men worry about a loss in sex drive, we women worry about their mental well being and their overall reactions to this. If your guy is suffering from symptoms such as the ones listed about, help them out and show them that you care. Be there for him and support him. 


    www.SimplyDeliciousLingerie.com




    Your Happiness and Success...

    What does being happy and being successful really mean to you? Being happy is wonderful and it is an experience that everyone should feel at one time or another. Success is great but if you cannot share it with anyone, is it really that great? If you were to ask me which I would prefer it would be a tie, you see because I want both. Happiness is a terrific feeling whether it be in family life, relationships, dating, work, etc. Success is something that takes a long time to achieve and it only seems fair that you would want that someone special to be near you when you were experiencing this. Do you have someone that you can talk to about almost anything, good or bad and know that they won't judge you, but that they will listen and respond accordingly? Happiness and success are two concepts intertwined with one another. These are two of the most important ingredients that will eventually define a person’s life. How do you want your life to be defined?


    If you think about it, happiness and success are two things that are relative to a person’s point of view since these are dependent on one’s ideologies. Happiness and success relate to a target or reference point. Some people think if you are happy, you are blind to reality. Aren't we all at some point? But when we research it, happiness actually raises every single business and educational outcome for the brain. How did we miss this? Why do we have these societal misconceptions about happiness? Because we assumed you were average. Listen, don't beat yourself up...happiness is what you make of it just as success is as well. 

    So... what does it mean to be successful?

    A simple question but this definition can have various notations it’s all depends on individual fate and values. Nevertheless, regardless of one’s values or fate we all need money to achieve our goals.
    The only thing there, is how much of it is necessary to satisfy one’s interest. If we actually think that to be successful imply that we must want money as much as we want to breathe than we might as well drown because if that’s the value we go by, than the more we have the more we are going to want. Material possessions don't buy love and they really don't keep you warm at night, do they?
    Sure, we all like having really nice things but I would give it all up in a heart beat for my own true happiness. Oh, wait a minute, I did.

    The truth of the matter is that the meaning of success deviates depending on the individual. However, what it means to be successful to one person may not be for the other. And for that we say success is relative to one’s goals. Whereas success for one person may be the accomplishment of a successful book which will bring him/her some income - for the next person that may not be enough. In this case the author gives more value to the knowledge that he/she has shared with the world as oppose to the money, while some may see no success in that.

    Success can be as meaningful as the victory over a deadly disease, let say cancer or a severe case of diabetes. Success can also be defined as someone who has the ability to maintain his/her protocol without having to be rich as long as they’re happy. There are people in this world who are filthy rich and yet are not happy.

    How do you measure success? Those who said that money is success couldn’t have been so wrong. Money is the advantage point of success; it is what one does with it that will determine how successful one is. People do not remember us because of how much money we have, but instead because of how we have influenced their lives. Lets take for example; Beyonce. She is not successful because of how much money she own. She is successful because her songs have touched the lives of many others. That makes for success and happiness. She just so happened to have a talent that attracts a lot of money, but had her talent not drawn that much money she still would have been successful for the lives that she has touched. Some people get so wrapped up in the material crap that they can't see the forest through the trees. It's a shame too. They just don't get it.

    When we study people, scientists are often interested in what the average is. If we study what is merely average, we will remain merely average. Many people think happiness is genetic. That's only half the story, because the average person does not fight their genes. When we stop studying the average and begin researching positive outliers -- people who are above average for a positive dimension like optimism or intelligence -- a wildly different picture emerges. Our daily decisions and habits have a huge impact upon both our levels of happiness and success.

     Happiness may breed success. A person may say that he is happy because he just finished his studies or he just met a fine woman. A person may say he is successful because he was just promoted to a higher position. When one talks about happiness and success, a certain goal or perhaps an achievement is always the reference point. A person will constantly ask himself if he is happy or if he can consider himself successful. Many people become depressed because they cannot seem to make sense of all the things that are happening in their lives. The most important thing to remember, when evaluating your happiness and success, is that you need to limit your assessment using your own personal standards. Often times, depression comes about because people rely so much on the expectations of others. Oftentimes, the workplace becomes a battleground wherein people live their lives according to the expectations of other people. Then, on the flip side, there are some people who want you to fail. It is because of this type that makes me push myself even harder to succeed. People that wish you unhappiness, in so many words, or thought, are not your friends.

    Again, happiness and success depend on your own views. What I think happiness is may not at all be what you envision it to be.It really depends on one’s ideologies.The only thing that we can infer from these two concepts is that these are mutually intertwined. One can say that success brings happiness and happiness is an essential ingredient towards success (i.e. Being happy with one’s work will bring beautiful fruits of labor). Yes, this is true. Some are happy to see us fail. No one fails if they try, so remember that next time someone laughs at you for a great idea that you have and remember that you had the balls to at least give it a try. Enough said?

    Happiness and success are two things that all people aspire for in life. There can never be a single definition for both of these concepts. Even dictionaries wouldn’t dare give exact definitions for these words. I dunno...Perhaps, only the human heart can define these concepts. You will know when you are happy or when you can call yourself successful if your heart says so. What is your heart telling you?




    www.SimplyDeliciousLingerie.com







    ErOtiC and oH sO SeXy MeN's UnDeRwEAr...

    Do you want to know what is it about seeing a man in lingerie that turns a woman on? Women seem to like the boxers and shun the tighty whities. Do women like men in the more risque underwear styles? You bet they do. Women for the most part love to wear sexy lingerie so it is only natural that they want to see their men, or boy toys wearing it too! This is a subject that I don't talk about all that often for a few reasons. 1) Men have always been seen as a modern day sex symbol to women fully dressed, so naturally, I feared talking about what they wear underneath it all, and 2) I removed my men's line several months back. What happened? I got swarms of emails and tweets asking my WHY WHY WHY and WHERE WHERE WHERE are the guys sexy undies?

     It could be the taboo of the idea that the man is in something that is known to a woman’s place. It could just be the eroticism of men in something skimpy that women were never allowed to see unless in the bedroom. Whatever the case may be there is a huge market for men’s lingerie and I am happy to tell you that I have decided after a trip to Las Vegas to an international trade show that I was going to bring you something  amazing again. If women can look and feel sexy and erotic in panties and bras a man sure as shit can look hot to trot just the same! 

    There are categories to men’s lingerie. Some are more traditional while others are definitely not for the mainstream. There are several styles in between, as well. The idea that a man will dress up with his woman or for her is simply amazing and tantalizing to the senses. There is something truly erotic about a man who is willing to dress up and give his lady a show. To know what type of market is out there, you will have to do a bit of research. Make sure that when you find something for him that it will not be embarrassing. Some men think the idea of male lingerie is “weird” if they have never worn it. Here are some styles that you can experiment with before going into the non-traditional type items.


    Many of the traditional, yet sexy lingerie for men are boxers and different types of underwear. What do I prefer? A sexy man in boxer briefs. Buy your man something super sexy...but hey...Don’t go crazy here ladies and get him that neon yellow, leather G-string. Start simple and work your way up. Remember, he has to feel confident in this just like you feel confident in what you wear. We don't lingerie that makes us feel uncomfortable so don't buy it for your man either! You have to be fair. If you want him to dress up for you, then you better come home with something cute. Start off with a pair of boxers. Even if he is a brief man he will love these. They are not too daring and he won’t even think about the lingerie aspect of them. Once you have done this get him a little something more “risky” like tight boxer briefs or bikini cut briefs. Make sure you come home with a cute little chemise or baby doll to get the mood right. If you don’t, it will be football time for him. This is the best way to get him to want to shop for sexy lingerie for the both of you and open him up to new things.


    Once you both have passed the boundary of lingerie for the bedroom in its most modest fashion, now it is time for a bit of fun. Male thongs and G-string can be extremely exciting. You will want to go together so he can pick out what he likes. You want him to feel sexy and comfortable in these so he will wear them for you. Whatever he picks out you will want to find something sexy to match. If he goes with the navy blue thong then grab that navy blue teddy and G-string with the black lace for you. This is supposed to be about you both. If you are really daring, go costume style. There are several playful costumes for men that just scream sexy. We currently sell fantasy costumes for the ladies and now we carry a few sexy pairs for the guys. If are willing to dress up he will be too. 

    There is nothing sexier than a committed couple having fun and play in their sex life. Go get that naughty little nurse outfit and call him doctor. On the other hand, be the little schoolgirl on the playground who is taken aback by the handsome stud. Remember girls where there are costumes there are great little thongs to go with them for your man. Stop by Simply Delicious Lingerie and check out our briefs for guys. http://www.simplydeliciouslingerie.com/mens-underwear-sexy-mens-briefs-mens-undergarments-mens-boxer-briefs


    If he is ready and you are too! Store by our online boutique to find the sexy brand "Excite" for men now! We've got sexy in the bag!









    About Simply Delicious Lingerie:
    Simply Delicious Lingerie is an online boutique specializing in sexy lingerie from designers such as Carrie Amber Intimates LLC ‘SeventilMidnight’, Be Wicked and WMS Clothing. Our lingerie is the aphrodisiac of taste, and represents beauty and luxury at an affordable price. At Simply Delicious Lingerie we've personally selected a variety of sexy lingerie just for you and all of your sensuous rendezvous. We sell accessories, Bordello shoes, Pleaser shoes, garter sets, bridal lingerie, bridal undergarments, honeymoon lingerie, wedding day lingerie, wedding garter sets, wedding petticoats, affordable plus size lingerie, Halloween costumes, sexy plus size costumes,  fantasy lingerie, matching lingerie sets, Men’s underwear, sexy thigh high stockings, satin pajamas, plus size sleepwear, adult novelty items and sex swings including the Whip Smart Pleasure Swing. Have a lingerie party with us and experience fun!  Our mission is to take your sexy lingerie needs to the next level of comfort, intrigue, romance and sophistication. For more information or to place an order today please visit http://simplydeliciouslingerie.com/  Say YES (your everyday sexy) to Simply Delicious Lingerie!® 

    © This is a copyright of Simply Delicious Lingerie®   

    Boost Your Self-Image...Love Your Body the Way it IS!

    Do you have the "I LOVE MYSELF" image? If not you should, but so many women do not and for reasons that shatter their confidence as well as self-image. Why do women feel down when it comes to their figures? Why do we suffer the blues every time we pass one of those three way mirrors in a dressing room or in a store? It's because of all the social media today focusing so much on super skinny women, it's hard to think that you could possibly be desirable if you don't look like the women on TV and in magazines. This hoopla has created quite the buzz. 

    The reality is, the average woman in America weighs 164 lbs. and is a size 14. That's the facts. Why on earth do you think that my plus size lingerie store, www.SimplyLusciousLingerie.com does so well? It's because regardless of a woman's age or size/figure, I preach that women should love who they are first and foremost and once they do and they feel good about themselves as they certainly should, they can love who they are along with whatever size they are and be happy.You should feel beautiful on the inside and the outside. It starts with your lingerie. I know when I get up in the morning I look for something that is going to make me feel fabulous, and so should YOU!

    A positive self-image is one of the top things most women struggle with. So, how can you learn to love your body the way it is? First of all ladies you need to focus on what you do like about your body. Soooo, here are a variety of questions to get you thinking about the things you DO like about yourself:
    • What areas do you get complimented on the most? What do others notice about you first when you walk into a room? 
    • Do you smile and feel good about YOU?
    • Do you feel sexy?
    • Are you confident with who you are regardless of your shape or size?
    • Are you shapely with a larger busts and hips? Do you have a curvy figure?
    • Do you have nice legs? Or do you have cankles?
    • Do people comment on how pretty you are or often say that you have beautiful eyes?
    • Do you like to show off your feet with pretty sandals or open toed shoes?
    • Is your hair shiny and beautiful? Do you like to touch it or play with it?
    Instead of being overly critical and negative, be grateful for the body and health you do have. So give yourself permission to see and accept the good and love what body you have!


    Boosting Your Self-Image with the Perfect Clothing

    Listen,...learning to love your body is important because having a good self-image empowers you in many ways. When you love the way you look, you feel more confident and confidence gives you the ability to do anything you set your mind to. Dressing for your body type also plays a big part in how you look and see yourself, so it's important to know what color, style, shape and material of clothing looks best on you. If it looks great on a model or someone else, it does not mean that it will work best for you. You can dress up or down, but either way you should feel comfy in what you are wearing for sure. If your closet is full of worn out t-shirts and old raggy faded blue jeans, it's time for a wardrobe makeover!

    My very own unprofessional advice? Take a good, honest friend or family member shopping with you to help you choose clothes that fit well and colors that look best on you. Remember, what you may like is something that you have been wearing for years and years. Are you stuck in a time warp? Could be...and if so it's time for some outside reinforcements! Updating your wardrobe doesn't have to be expensive either. Begin by shopping resale stores. Oftentimes you can find brand name, never worn clothes at prices greatly below retail. However, don't settle for less than the best for your body type. If you can't find the perfect items for your body, then don't buy the clothes just because they're cheap.

    Build your wardrobe from the bottom up on a budget; starting with the most basic necessities:
    • Black dress pants for work or an evening out
    • One dressy blouse for work or an evening out
    • One power suit for job interviews or business
    • A black skirt
    • Camisoles in a variety of colors for layering
    • A well fitting pair of blue jeans for casual days
    • 2 to 3 casual tops (by casual I'm not talking t-shirts either)
    • 2 pair of shoes: 1 for dress and 1 for casual
    When you've got the basic necessities, then you can build your wardrobe up from there by adding dressy blouses or tops in different colors and styles, more skirts in various styles and colors. 

    Once you start loving your body by recognizing what you do like about it and dressing to fit your body type, you'll gain a whole new confidence like you've never felt before and other people will take notice too. You may notice others reacting somewhat differently toward you as they respond to your new confidence...and we all know that confidence does your body good. You have to think beauty to feel beauty regardless of your size or shape.

    So hey ladies... start learning to love your body now. You're sexy and  oh so beautiful!



    www.SimplyLusciousLingerie.com





    About Simply Delicious Lingerie;

    Simply Delicious Lingerie is an online boutique specializing in sexy lingerie from designers such as Carrie Amber Intimates LLC ‘SeventilMidnight’, Be Wicked and WMS Clothing. Our lingerie is the aphrodisiac of taste, and represents beauty and luxury at an affordable price. At Simply Delicious Lingerie we've personally selected a variety of sexy lingerie just for you and all of your sensuous rendezvous. We sell accessories, Bordello shoes, Pleaser shoes, garter sets, bridal lingerie, bridal undergarments, honeymoon lingerie, wedding day lingerie, wedding garter sets, wedding petticoats, affordable plus size lingerie, Halloween costumes, sexy plus size costumes,  fantasy lingerie, matching lingerie sets, Men’s underwear, sexy thigh high stockings, satin pajamas, plus size sleepwear, adult novelty items and sex swings including the Whip Smart Pleasure Swing. Have a lingerie party with us and experience fun!  Our mission is to take your sexy lingerie needs to the next level of comfort, intrigue, romance and sophistication. For more information or to place an order today please visit http://simplydeliciouslingerie.com/  Say YES (your everyday sexy) to Simply Delicious Lingerie!® 


    © This is a copyright of Simply Delicious Lingerie®   





    Dating... Is Age Just a Number?

    I’ve dated men a few years younger than me, and when I say a few I'm talking anywhere between 2 and 12 years younger, and then I have dated men much older than me, and when I say older I am talking 10-15 years older than me. Where many women tend to lie about their age, I don't. It is what it is and I'm 48. I'm happy with my looks and who I am and proud of how I look in comparison to many other woman my age that haven't aged quite so well. I found no reason to hide it from my dates or even my partners that I was older or younger than them.

     What I’ve found is that while relationships can be affected by age, they are more so sustained by maturity, similar interests, and common values, which doesn’t always require a close birth dates. Age is only just a number, but why do so many people frown upon it? Are they embarrassed by it, or shamed of what their friends and family may think? Guess what Mr or Ms Coward...you have to live for YOU. At the end of the date or a long weekend getaway when you exit the airport to head back home to your so called 'normal life' you may be walking away from the best thing that has ever happened to you all because you didn't want to tell others about the man/woman you were seeing due to age. Are you for real? If this is the case, you don't deserve this type of true happiness.

    That being said, it is important for two individuals,(setting any age difference aside) to want the same thing from a relationship. Often, if there are differences, people cite it as a conflict due to age, but in all reality, really it has more to do with what stage you’re at in life, and what type of relationship you feel would be best for you right now and in the near future. My thoughts were always that chemistry although being quite important was a big key ingredient to the dating pie, but the mentality level of each individual had to connect along the lines somewhere as well. Within each culture are stereotypes associated to dating someone of significant age difference. Whether you are the younger or older one in the situation, some might thing that you will be looked upon in a certain light and judged; more so by those who are either speculative of the relationship or envious of the dynamic. I say that is all hogwash. No one seems to criticize the athletes or celebrities when they date or marry 20 years older or younger.

    It has become more socially commonplace to hear people say that age is just a number; and while in theory that may hold true, are these people silently passing judgment behind closed doors and bashing the hell out of those who do it. Why? Ignorance I suppose.  At the end of the day isn't it really about how you feel for one another that really matters most?

    Hey folks, newsflash; We all bring different gifts to the table. I got married and started my family in my 20′s, it was said by many family members and friends to have been a train wreck. If that is what it was I am happy to have proved them all wrong and state that my 'train wreck' lasted 15 years, and during those years we had two kids and a really good marriage for the most part. Some people said that until I’d learned some of the lessons of life I needed to get under my belt before I could be a healthy partner. (That doesn’t mean that every girl in her 20′s is a train wreck, nor does it mean that at a young age you cannot be wise enough to make the right choices.) I loathe people who talk behind your back one minute about your relationship or marriage and the next they are your best friend.

     Life is a precious gift. Mistakes are most often easy to fix. Thoughout life we grow as a person and we learn what makes each of us happy. I have friends who have been searching for that one right man forever and now they are in their late 30s and mid 40s and never have been married. I have friends who got hitched at a certain age because they were “supposed to.” I also have friends who are getting divorces from their “supposed to” spouses. I know friends who are happily married since their early 20′s and happy “never married” in their 40′s and 50′s.

    You see, life is not about finding the perfect man or woman or even the perfect age in which to do the sometimes crazy things that we do. Life is there to teach us that it's OK to make mistakes and learn from them. Sure I made some mistakes in life and especially in my marriage, nonetheless, those mistakes and taking someone for granted taught me that you have to communicate more and show that person how much you care day in and day out. I'm not talking about showering them with flowers and chocolates everyday. A smile or a soft hand gently stroking your face to see you smile is a delight. To have a man look in your eyes and tell you that you are beautiful or that he wants you is not only intriguing rather extraordinary. It is the simple things that most women cherish.

    When I date, I don’t target men older or younger than me. I simply enjoy people as people, and whatever age they are—they are. I’ve dated older men that act like toddlers at times. And I’ve dated younger men that, looks aside, could fool anyone into thinking they were in their 40s. There really hasn’t been a solid pattern of behavior with the older men I’ve dated or the younger ones. I will say that the ones that I’ve kept around have similar attitudes about life, vast ambitions, and powerful wisdom to share. Regardless of their ages, I actually have learned a thing or two about life from each of these people along the way that I spent time getting to know.

    With all of this being said, I still have a dark cloud hanging over me and that cloud is called 'time.' It seems as if there are days, or weeks where time hangs around taunting me and teasing me and each day that slips by makes me wonder if I am to ever meet a man that I can share common ground with and be compatible with.  I stopped worrying about what others thought years ago. I intend to be happy and live for me. The hell with what other people think. If they are so concerned about you and your well being let them pay your bills and your rent. See, it's OK for friends and family to try to interfere when you do something like date a much younger or older guy, but where the hell are they when you really need them? Point made and might I make a suggestion to those who do this; keep your mouth shut and your not needed opinions to yourself.

    Here is what I have learned;
    Listen to your mind but follow your heart.You can't discount your feelings, even if it is separated by an age barrier. If you two share a mutual admiration for one another, then I suggest to act on it. Try to move past the whispers all around, it’s just static and a bunch of hypocrites that have nothing better to do with their lives but talk about your. As long as you and your partner are in a healthy and happy relationship, and are on the same page, that should be all that matters. End of story.



    Saturday, September 29, 2012

    What Do You Do When You Experience Poor Customer Service?

    When was the last time that you experienced horrific customer experience at a well known company? What do you do when they treat you as if you were the one in the wrong when all you were trying to do was explain what happened and why your were so dissatisfied? Many companies found out too late that customer service is the life blood of any organization. Today's consumers depend on superior customer service otherwise they will drop your organization like a hot potato. Without world class service you will find your customers making their way to your competitors to get their needs met.
    Bad customer service creates unhappy customers with big mouths that like to talk.

     Every time a customer is treated poorly by the customer service department they will not hesitate to tell five or six friends or family members. Many organizations have had to close its doors because they did not understand the importance of treating customers fairly. Your market share will erode year after year if someone doesn't put an end to the harsh treatment customers receive. I own two businesses and I follow strict guidelines as to what to do for unhappy customers show a situation arise. On the side, I also work part time for a national company that follows such guidelines and will also go to great lengths not only to protect it's name rather to make the customer happy so that they continue to keep coming back time and time again. You see, that's what good businesses with morals and ethics do. They do what it takes to look out for YOU, the customer.

    Obviously it's important for companies to have a customer service training program. This helps the customer service department keep up to speed with the best way to resolve customer issues. Sometimes a best demonstrated practice can be put into place, regarding a particular problem.
    Good customer service starts with the greeting. Service representatives should always smile even when they are on the phone.

    Believe it or not a smile is projected throughout your entire interaction with a customer. A customer can tell if an employee wants to talk with them and help resolve their problem. They can also tell if they are being rushed off the phone so that the representative can take the next phone call. Where though does the chain of command start? Who makes the rules and what lengths do they go to so that they can ensure a customer that this was a 'fluke' incident and that they stand behind you? What happens when no one stands up for you and you are left high and dry with merchandise that you cannot use?

    My experience was this afternoon when I attempted to go to my local Walmart and return an HP Inkjet that was purchased. You see, a few weeks ago I grabbed one from the wrong rack and thought I was taking something else. No biggie right? Wrong. After today, I will NEVER walk through the door of Walmart again. The experience that I endured with the manager on site and the customer service associate was enough to make me want to vomit. I purchase a box of inkjets for my printer. I was in a hurry and grabbed the wrong box. Working long hours I did not have the time to get back to the store until today almost 10 days later. When I went back and asked to please exchange the jets, the woman ripped the box open and told me that she can't take a damaged box that was open as a return? What? It was not opened. It was sealed when I bought it. Not only was I totally screwed rather now I am out the money.

     Sure I can write to HP and ask them what to do, but why isn't Walmart going to take responsibility for this? In case most of you don't know, unlike shopping at a Staples, where there merchandise is in a locked case, Walmart has theirs out in the open where anyone can tamper with it and put damaged merchandise back. Hey, it happens all the time. People are sneaky and tricky. What I also learned was that my box had been tampered with. You see, my cartridge packages were cut open. I wouldn't have ever known this because the box I purchased was sealed shut tighter than a drum. They tried to tell me that the cartridges were empty.

    Angry as I was, I took the cartridges to Walgreen's and asked them if they were in fact empty, and they were not. They were full cartridges that were open and I was stuck with them at this point. What happened to this product is unknown to me, but because of my mistake, I am stuck with something now that I don't need. To be honest, it's not the product that bothers me so much as the poor customer service experience and the bad taste that was left in my mouth. Not only did I just write to the corporate office and demand a call back to rectify this lack of judgement on their behalf, now I want to be reimbursed for an hour of my time and gas that it took me to go to the Walmart store, get turned away with a bad attitude by their staff and for the time it took me to look up their corporate office email, write them and vent. I don't know about you all but my time is valuable, and yours should be just the same. Had they treated me with respect as they should have this could have all been avoided.
    What can you do if you run into difficult times over merchandise and bad experiences?


    Ask to speak to a supervisor or manager if necessary. A manager or supervisor will usually have more options available to effectively fix your problem.

  • Offer your suggestions. If you have ways in mind to correct the problem or improve customer service, let the supervisor know. You may be able to offer a solution that the manager didn't think about.
  • Accept that you may have to compromise. In some cases, the solution that you are seeking may be impossible.
  • Write a letter to the company or business owner. Make sure that you include your initial problem, the names of everyone you spoke with, your specific customer service complaints, your proposed solution and your contact information.
  • Find a new business to frequent. If you find that you are unable to get your situation resolved in a mutually agreeable way, taking your business elsewhere will make a powerful statement to say the least. This is especially true if you are dealing with a small business.

    Don't give up. There is an answer, and if you look hard enough, someone will help you.


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